Privacy Policy

Multicare Engineer is a private engineering and security services firm providing CCTV, fire alarm, fire extinguisher, fire exit gate, and other safety and security services to banks and organizations across India.

We respect your privacy and are committed to protecting the information shared with us.

1. Information We Collect

We may collect basic information such as:

• Name
• Company/Bank name
• Phone number
• Email address
• Branch or office details
• Service and maintenance details
• Information provided through our website, phone, email, or service requests

We may also collect equipment and service-related information while providing our services.

2. How We Use Your Information

We use the information only for legitimate business and service purposes, such as:

• Providing and maintaining our services
• Managing bank branches and service zones
• Scheduling technician visits
• Handling service requests and complaints
• Preparing quotations, invoices, and service reports
• Communicating with customers
• Maintaining service and equipment records
• Meeting legal and contractual requirements

3. CCTV and Security Information

Multicare Engineer may install, maintain, or provide technical support for CCTV and other security systems at bank branches and other authorized locations.

CCTV cameras may record images of people at these locations. The bank or property owner generally controls the CCTV footage and its use.

Our authorized employees or technicians may access security systems only when required for service, maintenance, or other authorized purposes.

We do not use customer CCTV footage for advertising or personal purposes.

4. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with authorized employees, technicians, service partners, customers, or government/law-enforcement authorities when necessary for providing services or complying with legal requirements.

5. Data Security

We take reasonable steps to protect the information we handle from unauthorized access, misuse, loss, or disclosure.

Our employees and authorized service personnel are expected to maintain the confidentiality of customer and bank information.

6. Data Retention

We keep information only for as long as necessary for providing services, maintaining service records, fulfilling contractual requirements, or complying with applicable laws.

CCTV footage is normally managed and retained by the respective bank or site owner.

7. Third-Party Services

Our website may contain links to third-party websites or services. Multicare Engineer is not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

9. Contact Us

If you have any questions regarding this Privacy Policy or the information we handle, please contact us: